From Our Pasture to Your Plate
- How it works
- When and where do we deliver?
- Delivery charge
- How it’s packaged
- Delivery dates for your diary
- Returns Policy
How it works
We offer nationwide delivery every Wednesday, Thursday and Friday – once you’ve added your chosen items to your basket, simply select one of these days from the delivery calendar at the checkout.
Once your order has been placed you will receive a confirmation email from us detailing the contents of your order; as soon as we’ve processed your order, you will receive a confirmation email or text from our delivery service, DHL, detailing the date of delivery.
Deliveries can take place between 8am and 6pm.
On the day of delivery you will receive a one hour delivery window and (providing you have opted to receive one), you will also receive a ‘You’re next’ notification which will let you know when the driver is 10 minutes away.
No signature is required, however if you have any specific delivery instructions, please leave this in the comments box at the checkout and we will pass this on to DHL.
We will instruct DHL to leave your order in a safe place and not return the item to their depot.
When and where do we deliver?
We offer delivery across mainland Britain on Wednesdays, Thursdays and Fridays. Given that all our produce is perishable, we unfortunately cannot guarantee the safe and timely delivery of our produce to areas outside the mainland e.g. Northern Ireland, the Highlands or the Channel Islands.
We do not hide our delivery charges in the cost of our produce, we have instead set a flat-rate of £14.95 which will be added to your basket at the checkout.
How it's packaged
At Grazers our goal is to reduce waste, which includes our delivery packaging.
We have given our packaging a great deal of thought, and have laboured over minimising our non-recyclable packaging, while still being able to deliver our produce to your door safely and successfully.
All of our meat is vacuum packed, which allows you to keep it in the freezer until you need it, and helps to reduce the potential for food wastage at home.
The inner polystyrene box which contains your order can be easily broken down into your bin or reused as storage or packaging. Similarly, the freezer packs inside can be either recycled or re-used as you see fit.
Our cardboard outer packaging, brown tape and freezer packs are 100% kerbside recyclable. To recycle the freezer packs, simply cut them open and pour the liquid inside down the drain, then place the plastic into your recycling bin.
Delivery dates for your diary
Our cut-off for Christmas 2020 orders will be Friday 11th December 2020.
We will not be making deliveries between Christmas and New Year.
Normal deliveries will resume from Wednesday 6th January 2021.
Unfortunately, we cannot accept returns for our products. However, if you are unhappy with your purchase please read our Terms and Conditions Policy and follow the guidance provided.